Greenway Manor & Greenway Terrace

A Skilled Nursing Facility & Assisted Living for the Elderly

Dear Mark Scoles

As a business person I think feedback from the customer strengthens us and allow us to grow. It is in this spirit that I'd like to share with you my impressions of Greenway Manor. The facility is very clean, the space very peaceful and I found the staff at every level professional, courteous and friendly. In the beginning when there was a communication issue regarding medications, it was addressed and solved. A big thank you to the Director of Nurses and Heather. I do want you to know I have one big disappointment . Your therapists are all top notch and I would have liked to continue healing with them as an outpatient. There was a study done recently that showed a 26% greater improvement rate with patients who stayed with their primary P.T. throughout treatment. I don't know what the ramifications of offering this service entail, but I think it would be most beneficial to your patients. As you know healing is an art as well asa science & the advantage of understanding the essence of the patient adds immensely to the healing process.

Thank you for having this good facility. I would not hesitate to highly recommend your services.

Thank you,
Kate McQuade

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